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外貿(mào)英語口語之售后服務(wù)
1)
A:Yes,may I help you?(有什么事嗎?)
B:We had a damaged shipment from you.(你們送來的貨有損壞。)
A:We'll look into it right away for you.(我們會(huì)立刻調(diào)查清楚。)
2)
A:Was the damage extensive?(壞得很多、很嚴(yán)重嗎?)
B:I'd say about half of the shipment is unusable.(我看大概有一半的貨不能用了。)
A:We'll send a man right out to look at it.(我們馬上會(huì)派個(gè)人去查看。)
B:Good,we'll be expecting him.(好，我們等著他。)
3)
A:How bad was the damage.(損壞情況如何?)
B:One packing case was crushed.(有一個(gè)箱子全壓壞了。)
A:Was all the material in that case destroyed?(箱里的東西都?xì)Я藛?)
B:We don't think we can use any of it at all.(我看都不能用了。)
4)
A:Did you note the damage on the bill of lading?(你把損壞情形注明在提貨憑單上了沒)
B:Yes,of course.(當(dāng)然。)
A:We'll start a claim with the shipping company.(我們會(huì)向貨運(yùn)公司著手申請(qǐng)賠償?shù)摹?
B:We'll wait and see what they say.(看看他們?cè)趺凑f吧。)
5)
A:Just whose fault is this damage?(這次的損壞究竟是誰的責(zé)任呢?)
B:The order was in good shape when it left out factory.(貨離開工廠時(shí)都是完好無缺的啊。)
A:It certainly didn't arrive here that way.(送到這兒時(shí)可不是那樣!)
B:We'll make it right with you,of course.(真相如何，我們一定會(huì)讓你知道。)
6)
A:How about taking the damaged portion at a lower price?(損壞的那一部分就算便宜一點(diǎn)，如何?)
B:What kind of price did you have in mind?(你說多少呢?)
A:I was thinking of 40%off.(打個(gè)6折吧。)
B：That will probably be ok.(應(yīng)該可以吧。)
7)
A:I'm sorry,but I don't think this damage is our fault.(抱歉，不過這次的損壞不是我們的錯(cuò)。)
B:What do you mean?(你這話是什么意思?)
A:It looks like the shipping company did this.(應(yīng)該是貨運(yùn)公司造成的吧。)
B:We'd better take it up with them,in that case.(如果是那樣，我們最好向他們提出來。)
8)
A:We can't process your damage claim.(我們無法辦理你的索賠。)
B:Why not?(為什么?)
A:You didn't note the damage on the bill of lading.(你沒有在提貨單上注明損壞情況。)
B:I see.(這樣子!)
9)
A:It looks like we have problem with the shipment.(貨有問題哦。)
B:What kind of problem.(什么樣的問題呢?)
A:We came up about two cases short.(我們發(fā)現(xiàn)大概短少了兩箱。)
B:I see,we'll look for them on our end.(哦，我們這邊會(huì)找找看。)
10)
A:Are you sure you sent the full order?(你確定貨全部都出來了?)
B:Yes,why?(是的。怎么樣呢?)
A:We seem to be three packages short.(好像少了三大箱。)
B:You'd better check with the shipper.(你最好向貨運(yùn)公司查查看。)
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