職場(chǎng)英語(yǔ)之提高公司的客戶服務(wù)
what are the conpany's solutions to serve the customers? How to improve the customer's service ?
公司一般會(huì)采用什么策略去服務(wù)客戶? 怎樣提高一個(gè)公司的客戶服務(wù)呢?
It's very important for the company to monitor the service. If the customers are not satisfied with the customer service, the companies will lose customers. we should know where our company has fallen short in providing value for the customers. In addition to getting feedback from customers, We can also check sales figures regularly. One of the best way is to train the staff. We can also hire experts to polish routine customers to evaluate the quality of the service. We must also make sure that the customers get the products in the place where they want.
對(duì)于一個(gè)公司而言，監(jiān)控產(chǎn)品的質(zhì)量尤其重要。如果客戶對(duì)于產(chǎn)品的.質(zhì)量有所不滿則直接會(huì)影響到公司的形象。除了經(jīng)常聽(tīng)取客戶的反饋之外，我們還可以通過(guò)銷(xiāo)售的統(tǒng)計(jì)數(shù)據(jù)來(lái)看到客戶的滿意程度。我們可以聘請(qǐng)一些專(zhuān)家指導(dǎo)質(zhì)量的監(jiān)控以及員工如何看待客戶的反饋。最好能夠提供一些員工方面的培訓(xùn)。我們需要保證的是客戶能夠得到他們想要的產(chǎn)品。
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