初級商務英語口語輔導之電話技巧

　　Lesson Three電話技巧

　　(making and answering phone calls, western telephone etiquette)

　　Answering the phone

　　Hello!

　　Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you?

　　Susan Park’s Office.

　　Susan Park/Susan/Park.

　　May I know who’s calling please?

　　May I know what this is in reference to?

　　Asking to speak to someone

　　May/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.

　　I’d like to speak to Dr. Smith please. This is John Green.

　　This is John Green from ABC. Is Dr. Smith in, please?

　　Is Susan there?

　　Dr. Smith please.

　　I’m with… and I need to talk with… about…

　　I’m representing … May I speak with…, please?

　　Asking someone to wait for a moment

　　Would you mind holding a minute while I try to find her?

　　Could you hold on, please?

　　Please hold on for a second.

　　One/Just a moment, please.

　　Hang on. I’ll get him.

　　Just a second.

　　One moment, please. I’ll see if he’s in.

　　Asking the caller to leave a message

　　I’m sorry but he’s not here right now. May I take a message or would you like to call back later?

　　I’m sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?

　　I’m afraid he can’t come to the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?

　　I’m sorry he’s not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?

　　Transferring information

　　Could you repeat that, please?

　　Could you say it once again?

　　Can you say it louder/slower?

　　Have you got that?

　　Could you please spell it?

　　Anything else?

　　Would you like me to read it to you again?

　　Let me repeat to see if I get it.

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