商務(wù)電話技巧英語(yǔ)對(duì)話
在英語(yǔ)課堂中,對(duì)話將知識(shí)技能應(yīng)用于生活,能培養(yǎng)學(xué)生的語(yǔ)言交際能力,所以導(dǎo)、聽(tīng)、讀、說(shuō)、練五字英語(yǔ)對(duì)話教學(xué)法是整個(gè)英語(yǔ)教學(xué)中的重要組成部分之一。下面是小編整理的商務(wù)電話技巧英語(yǔ)對(duì)話,一起來(lái)看看吧。
Inquiry 查詢
Brian:Is this the Law Firm of A & B ?
請(qǐng)問(wèn)是A&B律師事物所嗎 ?
Operator:Yes,sir.how can I help you ?
是的,先生.您找誰(shuí)?
Brian:I need to speak to an attorney regarding filing corporate govemance.
我要找一位專長(zhǎng)報(bào)告上市公司管理方面的律師.
Operator:You would need to speak to Ms.Stevens.
您可以找Stevens女士.
Brian:Is she available?
她能接電話嗎?
Operator:One moment,please,and I will connect your call.
請(qǐng)稍等,我給您轉(zhuǎn)接.
電話銷售 Telesales
Receptionist: Star Flooring, how may I direct your call?
Star地板材料公司。您找誰(shuí)?
Mr. Lee: I'd like to speak to someone in the Purchasing Department.
我找采購(gòu)部的人。
Receptionist: Hold, please.
請(qǐng)稍等。
Miss Philips: Purchasing, this is Amy Philips. May I help you?
我是采購(gòu)部的 Amy Philips。請(qǐng)問(wèn)您有什么事兒?
Mr. Lee: Yes, this is Mr. Lee of Widgets Manufacturing. I'm calling to let you know about our new line of ceramic tile.
我是Widgets Manufacturing的'Lee先生。我打電話來(lái)是問(wèn)您推薦我們的新瓷磚。
Miss Philips: I'm sorry. You'll want to to speak to Betty King about that. She's out of the office until next week. May I ask her to call you?
對(duì)不起。您應(yīng)該找Betty King.她出差了,下周回來(lái)。需要我讓她給您打電話嗎?
Mr. Lee: No, thanks. I'll try back next week.
不用,謝謝。下周我再打。
the Purchasing Department 采購(gòu)部
ceramic tile瓷磚瓦
職場(chǎng)新人英語(yǔ)對(duì)話技巧
Annie: Good Morning. Let me introduce myself. My name's Annie Hall and I'm new here.
Peter: Pleased to meet you. I'm Peter Alan, assistant to the Personnel Manager. Welcome to our company.
你看,初次見(jiàn)面其實(shí)非常簡(jiǎn)單,就是三步曲:?jiǎn)柡?-介紹--對(duì)方回答。不過(guò)在不同的場(chǎng)合,步驟也不盡相同。
在正式場(chǎng)合中, 要用"Good morning/afternoon或How do you do",同時(shí)要"握握手"來(lái)顯示你的誠(chéng)意。當(dāng)然不要忘了微笑一下,因?yàn)槲⑿κ窍糸u、溝通心靈的最好方法。
而在非正式場(chǎng)合中,比如年輕人之間或平時(shí)的聚會(huì)中,我們就可以放松一下,不單穿著隨便,而且只需招手致意,問(wèn)候語(yǔ)用簡(jiǎn)單的"Hi"或者 "Hello!"就可以了。
另外,作為新人,應(yīng)該主動(dòng)與同事交往,所以要先作自我介紹,除了"Let me introduce myself. My name's Annie Hall",你還可以說(shuō)"Let me introduce myself. My name's Annie." 或者"I'm Annie. "
作完了自我介紹,Annie希望Peter能把她介紹給經(jīng)理或其他人。我們來(lái)聽(tīng)聽(tīng)她是怎么說(shuō)的:
Annie: Could you introduce me to the manager?
Peter: Of course. Ms. Hall. Mr. White, let me introduce you to Ms. Annie Hall, the new clerk in your department.
White: How do you do. I'm Alex White. We're going to be working together.
Annie: How do you do. I've been looking forward to meeting you, Mr. White.
她用了句型 "Could you introduce me to sb.?" 這顯得很有禮貌。另外你還可以這樣說(shuō):
1. I haven't met your managing director yet. (我還沒(méi)有見(jiàn)到你們的總裁。)
2. I don't know anyone here. You'll have to introduce me.(這里的人我都不認(rèn)識(shí)。您得給我作介紹。)
如果情況相反,需要你把某人介紹給其他人,下面的句子可以幫你這個(gè)忙:
1. Let me introduce you to our managing director. (請(qǐng)讓我把您介紹給我們的總裁。)
2. I'll introduce you to our managing director. This is Mr. Johnson, our managing director.(我會(huì)把你介紹給我們的總裁。這是約翰生先生,我們的總裁。)
最后,還要記得初次見(jiàn)面時(shí)必不可少的一句話,就是"Nice to meet you.(見(jiàn)到您很高興。)"每當(dāng)對(duì)方報(bào)上姓名時(shí),你一定要記得說(shuō)這句話。當(dāng)然用"Glad to meet you." 或"Pleased to meet you."也可以。
為了加深對(duì)方的印象,你還可以加上你對(duì)對(duì)方的贊揚(yáng):I've heard a lot about you. (久聞大名。)
得體的介紹和問(wèn)候會(huì)給對(duì)方留下美好印象,但是你不能虎頭蛇尾呀,告別也要無(wú)可挑剔。常用的告別語(yǔ)有:
1. It was very nice to have met you.
2. It was nice meeting you.
3. Hope to see you again.
第一天上班其實(shí)很簡(jiǎn)單哦!
基礎(chǔ)的英語(yǔ)對(duì)話材料
乘客A: Excuse me, is this seat taken?
對(duì)不起,這個(gè)座位有人坐嗎?
乘客B: No, I don't think so.
我想應(yīng)該沒(méi)有人。
乘客A: Thanks,I am waiting for the train at 9 o’clock to Shanghai.Where will you go?
謝謝,我在等9點(diǎn)到上海的火車,你去哪呢?
乘客B: What a coincidence! we are the same train.
真是太巧了,我們同一列火車。
乘客A: Really? What is your seat number?
真的嗎?你座位幾號(hào)?
乘客B: No.5 on the second row. And you?
第二排5號(hào),你呢?
乘客A: I am on the third row, No.10.
我第三排10號(hào)。
乘客B: Could you please keep an eye on my luggage? I want to go to the washroom.
你能幫我照看下行李嗎?我去下洗手間。
乘客A: No problem.
沒(méi)問(wèn)題。
乘客B: Thank you so much.
非常感謝。
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