職場必備商務(wù)英語口語
職場上許多人最頭疼的事情莫過于向領(lǐng)導(dǎo)匯報負面的工作情況了，比如合同延期、流程出故障等情況，這種時候頗有一種誰說誰死，不說也死的兩難境界。雖然將壞消息傳達給同事、上級是每個上班族都不愿意遇到的事情，但安格英語老師還是要教大家如何用英語傳達壞消息。
模擬場景：外貿(mào)供貨商貨物延
A: I got an email from our supplier yesterday about this quarter’s order…It doesn’t look so good. Here, take a look.
A：昨天我從供應(yīng)商那里收到一份電子郵件，是關(guān)于本季度訂單的問題�？雌饋頉]有那么樂觀。這兒呢，你看一下。
B: “Dear Mr. Hardy, I am sorry to inform you that your shipment will be delayed. Due to circumstances beyond our control, our warehouse has been temporarily closed. There has been a problem with fire hazard violations in our industry and government officials have closed several warehouses without warning.” Wow, that’s a bummer.
B：“親愛的哈代線上，我很抱歉地通知你：你們的`貨物裝船要延遲。由于我們無法控制的外界因素，我們的庫房暫時被查封了。我們企業(yè)存在火災(zāi)隱患問題，政府官員在沒有提出警告的情況下就已經(jīng)查封了幾個庫房。”哇，真倒霉。
A: So that means that we’ll be late in getting our order…
A：那意味著我們晚些時候才能拿到貨物了……
B: Did they say how long we have to wait until the order is filled?
B：他們有沒有說我們要等多長時間才能提貨?
A: Keep reading…
A：接著往下看……
B: “We deeply regret any inconvenience this has caused you, we apologize for this unexpected delay in the shipment of your order. We can assure you that this will not happen again. We expect normal shipment service to resume soon. Please let me know if there is anything I can do to help in the meantime. Sincerely.” Looks like they don’t have a date for us when the order can be filled.
B：“此事給你們帶來了不便，我們深表遺憾，對此次未能預(yù)料的貨運延遲向你們道歉。我們向你們保證，以后這種事情不會再發(fā)生。據(jù)我們估計正常的船運很快就能恢復(fù)。在此期間還有什么需要我做的，請告訴我。真誠的……”好像他們沒有說明具體的送貨時間。
A: They say “soon”, but who knows how soon “soon” will be.
A：他們說“很快”，但誰知道“很快”會有多快。
在本篇文章中，作者用到了諸如“I am sorry to inform you that”、“Due to circumstances beyond our control” 、“It doesn’t look so good”等常用的來描述壞消息的句型。除了上文中用到的這些表達，安格英語老師還提供了一些常用句型，建議大家學(xué)習(xí)起來：
1. I am afraid there is more bad news.
2. I hate to tell you this, but…
3. I wish I could tell you differently, but what has happened has happened.
4. We can assure you that this will not happen again.
5. We are truly sorry to inform you about the results of your test.
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