酒店面試問(wèn)答及工作技巧

　　篇一：酒店簡(jiǎn)要面試問(wèn)題+服務(wù)技巧

　　1.what's your name?may i know your full name?may i know ur first name?

　　你的姓名，你的全名,你姓什么?

　　2.tell me your birthday,what's your date of birth? when were u born?

　　告訴我你的生日，你的出生日期是什么? 你什么時(shí)候出生的?

　　3.where are you from? where is your native place,where is your hometown? 你是哪兒人,哪是你的祖籍,你的家鄉(xiāng)是哪里?

　　4.how tall r u, how much is your weight?

　　你有多高,多重?

　　5.say something about your family, what does your father do? how many people are there in your family? Are you married ? Are you single ?

　　說(shuō)說(shuō)你的家庭情況,你父親是做什么的?你家有幾口人? 你結(jié)婚了嗎？你是單身嗎？

　　6．Where did you graduate from? When did you graduated from your school? what was your major?

　　你從那個(gè)學(xué)校畢業(yè)的? 你什么時(shí)候畢業(yè)的，你的專業(yè)是什么?

　　7.what's your job? do you have a job now? where do you work?

　　你做什么工作,你有工作嗎? 你在哪兒工作?

　　8.what time do you go to work? what is your duty shift? how many hours do you work? 你每天什么時(shí)候去上班,每天工作時(shí)間是怎樣的?你每天工作幾小時(shí)?

　　9.how do you find the job? do you like it? why?

　　你對(duì)工作的看法是什么樣的，你喜歡這份工作嗎，為什么?

　　10.why do you want to work abroad?

　　你為什么想到國(guó)外工作啊? 你對(duì)阿聯(lián)酋的了解有多少?

　　全稱是UNITED ARAB EMIRATES. Abu Dhabi (阿布扎比) is the capital,but Dubai(迪拜) is the most famous city. It is a very open and beautiful city.

　　12.What kind of job are you doing? What 's your duty/responsibility?你目前做什么工作， 每天都干些什么?

　　13.Have you met any problem or difficulties with your work? 在工作中遇到過(guò)什么困難嗎?

　　14.what is your personality? 你是什么樣的性格?

　　15.what is you weakness during work? 你在工作中的缺點(diǎn)是什么

　　16.what do you think the service job? 你對(duì)于服務(wù)性行業(yè)的看法是什么

　　17.what is the most important to be in servie line? 你認(rèn)為從事服務(wù)業(yè)最重要的要做到什么

　　18.do you know about your salary and treatment if you join us/if you come here? 你知道如果你到我們公司來(lái)工作,是什么樣的薪水和待遇嗎

　　19.What's your hobby? 你的愛(ài)好是什么?

　　20.Do you like team work? 你喜歡和大家一起工作嗎?

　　21.Can you get on well with other nationalites? 你能不能與他國(guó)籍的員工友好相處?

　　服務(wù)員面試技巧：

　　1. what is your job? what do you do at your work ?

　　Answer: ( I am a waitress in Chinese restaurant)

　　2. Please explain what is your everyday work ?

　　Answer : ( I am a waitress. I start working around 10 o’clock. First, I clean the table and chairs , then I set up the table with clean table cloth , set up the table plate , spoon and fork and knife. when the guest come , I welcome the guest with smile by

　　“good moring , good afternoon , or good evening” “ welcom to our restaurant” . After the guest to be seated, I’ll give them the menu, then take the order from the guest, then pass the order to kitchen. When the dishes are ready, I’ll bring to the guest, and serve them. When the guest finished meal, I’ll give the guest bill. At last welcome the guest come again to our hotel or restaurant .

　　3. How do you serve the customer ?

　　give the menu, take order, clean table, give the bill, welcome again ）.

　　4. How do you set up the fork , spoon and knife ?

　　( the fork , spoon on the right side , knife on the left side of the guest ).

　　Basic rule of services

　　1. Serve all the food from left side of the guest ( if Platter to plate , if from hot pan to the guest plate ).

　　2. Serve all the food from right ( if Pre-Plated food, it meaning ready food in the plate , this is the normal service ).

　　3. Serve all the beverages from right side

　　4. Serve the ladies first

　　5. clean dishes from right side

　　6. do not scrape plates in front of the guests.

　　7. carry waiters cloth at all times

　　8. carry food , crockery , cutlery , glasses , etc on a tray .

　　9. hold glass at the base, silverware by the handle and plates by the rims

　　10. never present the bill before the guests ask for it.客人沒(méi)有要帳單時(shí)不要主動(dòng)給他們

　　11. Never keep your hands folded or in your pocket

　　12. never take ( eat ) food or drinks within the sight of guests .

　　Please ask the waitress to practise how to set up the plate , spoon , fork , knife on the table and how to carry the plate , how to clean the table plate , to practise the following , this is important ***

　　1. Handle clean plates by the bottom (carry ) or edge by one hand . Not with two hands

　　2. Carry clean glasses on a tray . Do not put your fingers inside the glasses .

　　3. Touch only the handle of clean silverware ( spoon , fork , knife )

　　4. Handle clean glasses by the bottom. Never touch the rim of a glass

　　5. Always handle ice with a scoop . Never with your bare hands .

　　6. clean the plate, one hand with cloth hold the edge of the plate , another hand with cloth to clean

　　7. Carry the many plate at one time . body to be straight and plate to be straight to away from your body , never lean the plates on your body .

　　The words or sentence to be known as a waitress

　　Spoon , fork , knife , napkin , plate , bowel , table cloth , wipe cloth , waiter cloth , glass , cup, pot , toothpick , tray , fish , butter, cheese , bread, basket,

　　Rice , sweet plate , side plate , golden , silver, chair cover,

　　Blue, white , red, Uniform , tomato , cucumber, cabbage , green luttce , sugar , brown sugar , straw, French fried , menu , fresh juices, orange juice , apple juice, mix cocktail juice , tomato juice , pineapple juice , mineral water , soft drink , beef , fish, shrimp, lobster, lamb, seafood , fruit , apple, banner, orange, kiwi, grape ,

　　watermelon , sweet melon , kitchen , restaurant , coffe shop, buffet , banquet hall , partition , floating boat, change room , office ,

　　Hurry up , take order , set up the menu , bring the bill , fill water , clean the table . pick up the spoon from the floor , wait a minute , what do you want to order, sir ?, could I help you , sir ? can I take your order now , sir ? would like something else ? can I recommend some dish for you ?welcome to our restaurant again . Thank you . see you again .

　　酒店考試之前可向人選灌輸一些國(guó)外酒店員工的價(jià)值觀，當(dāng)被問(wèn)到你有什么需要說(shuō)的、以及自我介紹或者你認(rèn)為作為員工，什么是重要的？等問(wèn)題時(shí)，可以向聘方說(shuō)的：

　　-INTERITY誠(chéng)信：只要承諾過(guò)客人，就一定要為客人做到：ONCE I HAVE PROMISED TO DO SOMETHING FOR FOR THE GUEST， I WILL DO MY BEST TO DO IT FOR HIM

　　- TURST信任：顧客和服務(wù)員之間、員工之間相互信任

　　- RESPECT：尊重每個(gè)人

　　- ONE TEAM：團(tuán)隊(duì)合作精神，WORK AS ONE TEAM, WORK WITH TEAMWORK SPIRIT

　　- SERVICE：I WILL PROVIDE BEST SERVICE，BECAUSE YOUR HOTEL IS ONE OF THE BEST。

　　- WORKING ATTITUDE：工作態(tài)度，HARD WORKING， RESPECT EVERYONE，

　　- CULTURE DIFFERENCE：文化差異，I WILL CONSIDER THE CULTURE DIFFERENCE WHEN I SERVE GUEST FROM DIFFERENT COUNTRY

　　篇二：酒店各級(jí)人員面試問(wèn)題：

　　1. 簡(jiǎn)述你先前的工作經(jīng)驗(yàn)。

　　2. 依你現(xiàn)有的職務(wù)來(lái)說(shuō)，所擔(dān)負(fù)的工作職責(zé)是什么？

　　3. 預(yù)算的現(xiàn)實(shí)考慮是什么？

　　4. 什么是平均營(yíng)收與每日營(yíng)收？

　　5. 當(dāng)費(fèi)用和支出超過(guò)預(yù)算時(shí)，你會(huì)用什么方法去控制？

　　6. 在你的單位內(nèi)，有關(guān)工作設(shè)備以及安全庫(kù)存量要從什么現(xiàn)實(shí)面去考慮？

　　7. 你如何將你單位中的工作設(shè)備與備品列成一份清單？

　　8. 在每日簡(jiǎn)報(bào)中，你會(huì)與你的人員討論那些事情？

　　9. 處理會(huì)員投訴的步驟是什么？

　　10. 填寫工作日志的要點(diǎn)是什么？

　　11. 什么因素是你準(zhǔn)備每周名單和工作時(shí)間表時(shí)所要考慮的？

　　12. 你要如何做到以身作則？

　　13. 你目前的工作場(chǎng)所使用什么樣的聯(lián)絡(luò)工具？

　　14. 當(dāng)你擬定訓(xùn)練計(jì)劃時(shí)要考慮些什么？

　　15. 在你目前的工作場(chǎng)所使用的訓(xùn)練活動(dòng)與數(shù)據(jù)是什么？

　　16. 你會(huì)用什么樣的方法或活動(dòng)來(lái)激發(fā)你的員工？

　　17. 當(dāng)你要改變菜單時(shí)要考慮的因素是什么？

　　18. 在你的單位中，什么類型的升遷方式是你所考慮的？

　　19. 你會(huì)考慮到誰(shuí)是你單位的競(jìng)爭(zhēng)對(duì)手嗎？

　　20. 你有考慮到誰(shuí)會(huì)是你單位的目標(biāo)市場(chǎng)嗎？

　　21. 你未來(lái)三至五年的愿景是什么？