酒店面試問題和答案

　　如下共享的酒店面試問題和答案是小編專門為求職準備的，希望對大家面試有幫助！

　　問：你如何知道你能勝任這份工作?

　　答：我學(xué)習(xí)的是酒店管理專業(yè)，加上實習(xí)工作，使我適合這份工作。我相信我能成功。

　　問：在你現(xiàn)在的酒店你學(xué)到了什么?

　　答：優(yōu)質(zhì)的服務(wù)才能為酒店帶來收益。并且深刻體會到：要以紳士淑女的態(tài)度為紳士淑女服務(wù)，不僅是給客人優(yōu)質(zhì)的服務(wù)，也是對自身修養(yǎng)的提高。

　　問：在你現(xiàn)在的酒店遇到過什么問題?

　　答：客人常常來抱怨服務(wù)速度太慢，他們通常希望我們能為他們做好一系列的配套服務(wù)，其中包括一些小細節(jié)。

　　問：介紹一下你所在的酒店和你的工作職責(zé)

　　答：這是一個酒店式服務(wù)公寓，一共有108間房，大部分的客人屬于長住客(一個月起租)，也有零租房間。我的工作是前臺接待，負責(zé)日常的入住退房手續(xù)，同時兼顧總機，為所有在店客人提供相應(yīng)的需求。

　　問：你覺得你的優(yōu)勢在那里?

　　答：我的個性開朗，喜歡與人打交道，樂于助人，同時善于傾聽，溝通能力好。這在我的工作中能給我很大的幫助。

　　問：介紹一下每天的工作流程

　　答：我的工作是翻班制的，一天工作12個小時，早上主要的工作是辦理C/O手續(xù)，和相應(yīng)的服務(wù)，中午需要制作當(dāng)天的報表，核對收銀金額;下午開始辦理C/I手續(xù)，這期間要處理客人各種投訴和需求。晚上是作為夜班值班經(jīng)理處理公寓夜間事務(wù)。另外還要完成前臺的夜審工作：核對房間數(shù)目，押金的收取情況等等。

　　問：你是如何處理客人投訴的?

　　答：當(dāng)客人提出投訴時，首先先向客人致歉，然后耐心的傾聽，了解情況，如果是公寓工作上的失誤，在向客人道歉之后，做出相應(yīng)的補償。對于復(fù)雜的問題，要緩減客人的過激心態(tài)，不要馬上表態(tài)，向上級領(lǐng)導(dǎo)匯報后再給客人答復(fù)。

　　Q : How do you know that you are capable of performing this work?

　　Answer : I was studying hotel management expertise, coupled with practical work, so I fit the job. I believe I succeeded.

　　Q : In your hotel now what you learned?

　　Answer : quality of service in order to generate income for the hotel. And deeply understand : to the ladies and gentlemen of the attitude of the ladies and gentlemen, is not only to the guests of quality service and as well as for their own accomplishments.

　　Q : In your hotel now encountered any problems?

　　A : Visitors often complained service is too slow, they usually hope we will be able to do a range of complementary services, including some small details.

　　Q : You tell us where the hotel and your duties

　　Answer : This is a hotel-like service apartments, A total of 108 rooms, most of the guests Cheung Guest (one month rents), or between zero renters. My job was to receive prospects, responsible for the day-to-day checkout procedures, taking into account the switchboard. shop for all the guests with a corresponding demand.

　　Q : Do you feel that you have the advantage there?

　　A : I cheerful personality, like with other people and happy to help others, to learn to listen, ability to communicate well. This in my work, give me a lot of help.

　　Q : tell us about the daily workflow

　　Answer : My work is over class system, a one day working 12 hours At the main work is for C / O procedures, and the corresponding services, noon need to produce a statement of the day, check the amount of the cash register; afternoon for C / I procedure, which the guests have to be tackled during the various complaints and demands. Night is a night shift manager on duty at night apartment affairs. Furthermore, we need to complete the trial stage of the night : check the number of rooms, the collection of deposits, and so on.

　　Q : how do you deal with complaints of the guests?

　　A : When the guest lodge complaints, the first guests to apologize first, and then the patience to listen and understand the situation, If the apartment is work mistakes, apologize to the guests, make appropriate compensation. For complex problems, mitigation guests radical mindset, we must not rush to position, reporting to higher authorities after guests reply.

http://www.ardmore-hotel.com/

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